Traveler tracking and TMC reporting systems couldn't handle the crush of cancellations as SARS-CoV-2 raced around the globe almost three years ago. Inaccurate reports on traveler locations had companies spinning wheels. Is the industry ready for another large-scale event? In some ways, yes. Mostly no. And evolving airline distribution strategies are complicating everything.
Things will get worse before they get better, according to Bruce McIndoe, an architect of prevailing risk management practices in corporate travel. A big reason is booking channel fragmentation . . .